本帖最后由 360_羽木 于 2019-12-27 16:46 编辑
Smart Camera FAQ Summary Post
Many problems with the camera require SN, but for everyone, many people do n’t know what SN is, so I write it at the front.
SN = provide camera number (or camera base has SN code)
How do I find the camera number? It can be found in Camera Settings-Camera Information-Provide Camera Number!
[FAQ] [D801] Red Alert Outdoor Smart Camera: https://bbs.360.cn/thread-15825072-1-1.html
[Frequently Asked Questions] Common offline problem judgment and log acquisition of the camera: https://bbs.360.cn/thread-15726082-1-1.html
[Frequently Asked Questions] [D807] 360 Security Set (Gateway, Door Sensor, Sensor): https://bbs.360.cn/thread-15813583-1-1.html
[Frequently Asked Questions] [D903] 360 Smart Camera AI Water Drop D903: https://bbs.360.cn/thread-15813605-1-1.html
First, the role of the camera indicator
Blinking green: The device is offline or waiting for a connection at this time
Steady green light: Device freezes
Blue light is always on: At this time, the device is normally connected
Blue light flashes: the owner or sharer is viewing the live video
The red light is on: The red alert outdoor version has this light, it will appear when the card is swiped, and usually it is a device failure
Second, the camera connection problem
For how to connect the camera, search for 360 camera connection in the search of www.so.com360, there will be related picture solutions
Download 360 Smart Camera APP
Click on the 360 Camera Camera --- Home-[+] plus button, select Add Smart Device, select [Connect My Smart Device] for common connection methods
Select the corresponding device connection according to the picture screen
After turning on the power, you need to make sure the green light is flashing-select the green light has flashed and start the connection
Need to press the RESET button at this time
Enter wifi list and connect wifi click --- next step
At this time, you need to send the sound wave on the mobile phone. After sending, the camera will acknowledge the voice and accept it successfully. Wait for configuration to connect successfully.
1. Where can I download the 360 Smart Camera APP?
Each brand of mobile phone has an application store, you can search for 360 smart camera in the application store to download and install, or you can find it in the 360 mobile assistant,
http://jia.360.cn/ Download the latest 360 camera app.
2. According to the screen selection, the corresponding device screen is not responding?
You can view the screen and select the bottom of the device: click [Can't continue after clicking the device picture? Click here to add] to add camera equipment.
3. No indicator after power on?
At this time, you can press the RESET button to see if there is an indicator light. If there is still no indicator light, the device may be faulty. Please contact us after sales 4006822360
4. Can the RESET button reset the camera?
This button is to reconfigure the network, not to reset the camera device. In addition, this button is not a camera switch button! !!
5. Why is the wifi list blank and cannot display the wifi list?
Due to the limitation of the Android system, you need to enable the GPRS permission and location-based services on the mobile phone--settings (not the camera settings)-these two items can also be turned off successfully.
6. After sending sound waves, the camera does not respond?
It is possible that the camera is faulty. At this time, you need to obtain the log to view the information. The newly purchased equipment tries repeatedly (more than 3 times)
7. If the camera is connected to 100%, it indicates that it cannot be connected?
① Unable to connect due to wrong password Solution:
Disconnect the mobile phone wifi, reconnect the mobile phone wifi and enter the password, copy the password to the text message, make sure the phone is normally connected to the wifi, and connect the camera,
When you enter the password, you can directly paste the password copy of the text message that has been copied, which can solve this problem.
Note: Why is there such a problem? Because we are temporarily unable to judge whether the password of the wifi is correct.
②. Make sure the password is correct and still cannot connect. Solution:
Our camera supports encryption: adjust the encryption method in the router settings
The camera does not support WPA / WPA2's enterprise encryption method to network the camera. Support WEP, WPA-PSK / WPA2-PSK,
Or enterprise wifi without password. If the camera is networked in the enterprise network environment, please confirm whether the wifi encryption method meets the camera networking requirements in advance.
The camera does not support 5G, it only supports 2.4G, 2.4G has high wall-penetrating ability, and 5G has short distance transmission speed. We will also consider supporting 5G in the future.
③ Why can't I connect the device that has not been used for more than 2 years? ,
The camera product is also a product of iterative firmware update. If it is not updated for a long time, the wifi module may not be the latest version.
This problem requires card flash firmware! For details on how to flash the firmware of the card, see: https://bbs.360.cn/thread-14222794-1-1.html
④ Unable to connect due to other reasons
For details, please see: https://bbs.360.cn/thread-14237119-1-1.html
Third, problems encountered in use
1. What should I do if the camera is installed upside down when I install the camera?
In [Camera Settings]-[Picture and Sound]-[Camera Screen] -Choose to set the camera placement method to adjust.
2. What should I do if the camera screen becomes black and white?
The daytime mode screen is colored, and the screen is black and white under night vision. This problem should be a night vision switching problem. Please switch the infrared night vision mode of the camera screen to night vision mode
3. How to turn off the real-time picture, cloud recording and the sound in smart home?
In the camera settings-picture and sound-turn off the camera phone sound switch. After closing, you will not be able to receive the sound collected by the camera when viewing the live screen, cloud recording and smart housekeeping.
4. Why is there still sound in the recording when I close the collection sound card?
The camera card recording is stored locally. It is temporarily impossible to restrict the card recording to obtain sound. Our follow-up products will consider
5. Why is there no sound when cloud recording is not closed?
You can click on the position where you want to play the cloud recording, and then click again, a small speaker will appear, and the sound is disabled by default. You can see if it is disabled. Just click open.
6. What are the requirements for network bandwidth of 360 smart cameras?
360 smart camera real-time viewing currently has three modes: ultra-clear, high-definition, smooth;
1) For real-time video viewing in ultra-clear mode, it is recommended that the uplink bandwidth of the network where the camera is located is 120KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 120KB / s;
2) To view real-time video in HD mode, it is recommended that the uplink bandwidth of the network where the camera is located is 60KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 60KB / s;
3) For real-time video viewing in smooth mode, the upstream bandwidth of the network where the camera is located is recommended to be 30KB / S (ADSL above 1M), and the downstream bandwidth of the network where the mobile phone is located is recommended to be 30KB / s.
7. How to unbind the camera?
Log in to your original bound account--settings--unbind this camera, choose to continue to delete, the device unbind successfully, use the account to be bound for binding.
8. My account password is forgotten and I can't log in. How do I unbind it?
Password can be retrieved by appeal, please visit 360 Personal Center: http://i.360.cn
9. What should I do if I can't receive text messages when I unbind my account?
I ca n’t receive the text message after unbinding, please send an email to 360zhanghao@360.cn
10.What is cloud video?
The cloud recording function is a security alarm function developed by 360 Smart Camera based on moving object detection. When someone walks in front of the camera and objects in the house are moved, the camera will automatically record
Remarks:
The cloud recording function of the camera depends on a good network environment. It is recommended that the uplink speed of your network bandwidth is above 120k / s, and the network condition is stable.
In this way, the cloud video clips stored by the camera will be relatively complete and smooth. Cloud recording is dynamic recording, which is different from non-24-hour loop recording.
11. Where is the family album opened?
Camera Settings-Family Album Settings--Open Family Album (automatically capture family smiles and identify frequently-occurring family members), my family's daily story
(Condensing your day, January, and year into a warm video), Time Album will automatically capture the data to generate exciting videos throughout the day.
12. Is there a video on my mobile smart watch? Why is there no message?
Android phone solution: try to set it up as follows: https://bbs.360.cn/thread-15599309-1-1.html
IOS users: need the device SN, or uninstall the current APP, reinstall the smart camera APP in the appstore, and set it on the IOS mobile phone-notification permission to try again.
You will not be prompted to turn on Do Not Disturb at home or turn off the security alarm at home. Please check whether the related function is turned on.
13, 360 smart camera alarm is not timely
The photos captured by the 360 smart camera are pushed to the phone in real time. To avoid too much interruption, the notification in the notification bar is once every 5 minutes by default and once every 5 minutes by IOS.
(That is, a notification will be pushed to the mobile phone when the first abnormality is detected and the first abnormal picture is captured, and subsequent abnormal pictures will not be pushed one by one).
Therefore, it is not that the camera alarm is not timely. If you want to receive push photos from time to time, you can also customize the push frequency under the personal center settings.
14. The smart housekeeping video is deleted. Why is refresh still available?
There is a request process for message records. The deletion will be slower, and it will be automatically deleted in 7 days. We will optimize this situation later.
In addition, smart housekeeping videos do not occupy the phone's memory. What are you anxious to delete? You can talk to me individually to optimize the product better.
15, the phone is stuck and stuck
You can first set the phone-settings-display and brightness-adjust the screen to the standard test
16. How to set the tracking mode of the PTZ camera?
[My Camera]-[Family]-Select the camera to play-[Swipe up]-Settings will appear and you can set the tracking mode. If the setting is invalid, it is suspected that it may be a hardware failure.
17. The live video playback of the camera fails.
Need to provide the following information, we verify the current network situation
1) In the camera settings-camera information-provide the camera number, the camera base has SN code
2) Camera regional network, such as Shandong Unicom, Shandong Telecom
3) Is the player a mobile phone or a computer web page?
4) The mobile phone playback uses the network, such as Shandong Unicom and Shandong Mobile.
When the screen opens, it prompts Loading. Generally, this prompt may be a network problem. View real-time video in ultra-clear mode,
It is recommended that the uplink bandwidth of the network where the camera is located is 120KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 120KB / s;
If it is stuck, you can try to power off the camera, restart the router, plug in the power to connect the camera and try to see if it improves.
18. What should I do if the APP cannot control the device?
It may be that the current device is offline or the APP may be caused by a network abnormality. If the device is offline, you can try to plug in the power supply and restart the device. If there is a network abnormality in the APP, you can switch to 4G network to view.
19. What should I do if the camera is offline?
For details, please check the post: https://bbs.360.cn/thread-15726082-1-1.html
20. Does the camera have to be online to record video?
In the case of inserting a tf card, the camera needs to be successfully networked for the first time to be able to record normally. After the network is successfully connected, the network will be disconnected to continue card recording. However, if the power is lost, the network needs to be reconnected.
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