本帖最后由 余年 于 2020-4-9 15:36 编辑
Red Alert Outdoor Version Smart Camera FAQ
I. Purchase consultation
1. IP66 waterproof, can it withstand heavy rain?
Answer: IP66 is dustproof and waterproof, which can effectively prevent the severe weather such as heavy rain and heavy rain from affecting the equipment.
2. Night vision related issues
2.1 How about night vision?
A: Near infrared night vision enhancement technology, the same infrared light, stronger infrared perception, make the night vision effect better and clearer. However, during installation, there must be no obstructions such as walls and wires in front of the lens, which will affect the night vision effect.
2.2 Why is the monitoring license plate all white under white light / 2.1 night vision?
First of all, we need to know that this is a normal phenomenon. All cameras will have this situation under night vision when the built-in infrared and white lights are turned on.
Cause Analysis:
The coatings used on license plates, traffic signs, and special work clothing include retroreflective materials. The characteristic of retroreflection is that when the light is received, the reflected light will reflect from the opposite direction of the incident light to the light source. This is to clearly identify people and objects with retro-reflective materials at night or under poor visibility, which plays a significant role in ensuring traffic safety.
The camera's night monitoring mainly depends on the diffuse reflection of infrared light / white light by the object. After the infrared light / white light light is turned on, the infrared light / white light light shines on the license plate and will be reflected directly from the license plate back to the lens.
3. How many meters is the night vision distance?
A: The night vision distance is 15 meters, covering most of the yard, villa, warehouse and other monitoring scenes.
4. Is it wired or wireless?
A: The device can be connected in both wireless and wired ways, which can meet the needs of wireless and wired users. Compared to wireless Wi-Fi installation, no wiring is needed, and wired connection networks will be more stable.
5. Is the picture quality clear? Whether the picture is smooth
A: With ultra-clear 1080P / 25FPS and H.265 encoding, the picture quality will be clearer than H.264 under the same network conditions; real-time monitoring will be smoother when the picture quality is inconvenient.
6. Does the equipment affect the hot summer or cold winter?
A: The working temperature of the laboratory test camera is -30 ° ~ 60 ° C, and it can be used in most areas of China.
7. Is it possible to prevent weather such as hail?
Answer: The anti-collision level IK10 of electronic equipment prevents violent damage and naturally prevents hail attacks.
8. Does the device support intercom function?
A: The device supports the intercom call function. And adopt Mic pickup, the pickup distance is 5 meters.
9.Whether the memory card supports 128G
A: The memory card is a memory card that supports 128G and contains capacity below 128G.
10. What is the biggest advantage of this camera?
Answer: Triple active defense will kill danger beforehand and refuse danger outside the door.
11. What is triple active defense?
First defense: The eye-catching red design of the outer circle of the fuselage makes the surveillance camera easy to see, which eliminates the fluke of those who are interested.
Second defense: When there is an abnormality in the monitoring picture, the camera will activate two bright white lights with a brightness of up to 300 lumens to illuminate the criminals, while the video recording records every move.
Third defense: When someone enters the pre-set electronic fence core protection area, the camera will activate a audible alarm up to 100 decibels to give the criminals a stronger deterrence, and send an alert to the owner's mobile phone
12. What is the use of H265?
The latest video coding technology, the same definition, is half smaller than the H264 files on the market. Under this effect, whether it is stored or transmitted, it will save space and bandwidth; the core role is to keep the bandwidth at home unchanged. Open stream club card, it will be much smoother after using H265; the time for recording with card will also become longer.
13. Does this camera support POE power supply?
Answer: Temporarily does not support POE power supply
14. How many pixels is this? ?
Answer: 2 million pixels
15. Will the metal material in the camera rust?
Answer: Metal material will not rust
16. Does this camera support AP mode?
Not supported. Considering that the function of the APP to view the monitoring screen in real time at any time and place must be implemented by a network, this camera does not support use without a network.
17. My home network is unstable. Can the audible and visual alarms work normally in this case?
The audible and visual alarm is not dependent on whether the network stabilizes the image, that is, if the home is disconnected, when someone enters the alarm area, the audible and visual alarm will still take effect.
18. Does the 360 smart camera have a battery?
A: The 360 smart camera does not have a battery, so it needs to be powered at all times. Not only can you use the power adapter and power cord (3 meters) included in the product package to supply power, but also support general mobile power supply.
19. Does the 360 smart camera have no card recording playback?
Due to the adjustment of the camera architecture and the addition of the sound and light alarm shutdown button, you need to select [Video Recording] or [View Cloud Recording] in [Family]-select the card recording for playback.
20, 360 smart camera can only be bound by one account? How do you want multiple people to see it?
To ensure account security, 360 smart cameras can only be bound by one account, and the bound account is the administrator of the device.
In order to facilitate the viewing of multiple people, the 360 smart camera has developed a family sharing function: the administrator clicks Share with family below the camera and shares the link to family and friends through WeChat and other methods. After family and friends install the 360 Smart Camera app, follow the steps and click I want to accept, the shared camera will automatically appear in the camera list of family and friends.
21. Why doesn't this camera support webpage playback?
Currently the flash player supports up to H264, but temporarily unable to support H265 causing the page to fail to load and play. We also attach great importance to this issue. We are considering converting the web end to H264, or supporting it through other methods.
Sound and light alarm
1. What is active alert?
This function is the core bright spot function of the red alert. When it is turned on, the camera judges the distance and danger of the criminal through various detection methods. If someone breaks into the white light warning area, the white light of the camera will light up to warn ; If the criminals continue to approach the audible and visual alarm area, the audible and visual alarm is deterred, thereby protecting property from loss. In other words, the camera function of the triple defense.
2. How to operate false alarms caused by bad weather such as heavy rain, heavy snow, and heavy dust?
When there are false alarms caused by heavy snow, heavy rain, or severe mosquitoes, Option 1: Turn off active alert to avoid false alarms and harassment. Solution 2: Turn off the sound and light alarm by modifying the duration of the sound and light alarm to 0.
3. How to quickly turn off the sound and light alarm of the camera?
Open the app and quickly turn off the audible and visual alarms by using the off alert function of the camera card on the home page.
4. What does it mean when the white light is on?
When the camera detects a picture change caused by a person or an object in the alert area, the white light will turn on, forming a certain warning effect for the intruding person or animal, and supplementing the light for the video.
5. What is the use of white light?
The brightness of the two white lights of the camera can completely cover the normal yard, and it can be used as a night light, eliminating the need for the yard's light. When the criminals have an attempt, they will automatically light up to scare them.
6. How to set the sound and light alarm?
The audible and visual alarm can be applied to different monitoring and anti-theft scenarios by setting the duration of a single alarm, the speed of white light flashing, and the number of alarm sounds in decibels. If the demand for anti-theft is strong, you can set the duration to be longer, the white light blinks quickly, and the alarm sound decibel number is the largest.
7. How to turn on the white light?
Answer: Clicking the real-time video is clicking the [three] button, you can see the white light on button
8. How to set up a guard zone?
A: The alert area can be found in the active alert area. By setting the alert area, you can intuitively set the white light warning area and the sound and light alarm area to better protect family property.
9. Does this camera have AI recognition?
This camera contains the cloud humanoid recognition of the 360AI Research Institute, which calibrates the accuracy of the audible and visual alarms at the camera based on the humanoid judgment.
10. How to determine the sound and light alarm trigger?
Answer: After setting the detection area, when the green frame turns into a red frame, the deion will trigger an audible and visual alarm.
Third, the use of the camera
1.Card recording
1.1 What types of memory cards are supported?
Speed: Class4 and above
Capacity: up to 128G Micro-SD card
Supported partition formats: FAT32
1.2 How to choose the recording resolution of the memory card?
The sharpness of the memory card recording is determined by the clear mode selected by the camera in real-time viewing page. You can choose the appropriate recording mode according to your needs;
1.3 Where is the memory card recording video stored?
1) After the video starts recording, a “360Cam” directory will be created in the root directory of the memory card
2) The camera will generate a video directory every day (for example: 2018-04-19), which contains video clips saved every hour
1.4 Will the recording stop when the memory card is full?
Does not stop recording. 360 smart camera memory card recording function supports circular recording. When the memory card is full, the camera will automatically delete the early video files and write new video files.
1.5 How to enable the card recording function?
Insert the TF memory card into the card slot of the camera, and when you hear a drop sound, it means that the SD card has been identified and card-recorded.
In other words: the card is recorded, there is no need to set it manually.
1.6 Card playback
You can click the [Uncommunicated Cloud Recording] position on the main interface-click to enter the cloud recording / card recording, select the card recording to find the playback information of the corresponding card recording!
1.7 Can card recording record sound?
For this, I want to say very seriously: card recording supports recording of sound, sound and video are recorded at the same time.
Attention, high energy ahead! !! !! Even if the camera microphone is turned off, the recorded video still has recorded sound. Because the card recording is usually used as the original video backup, in order to restore the most complete scene at the time when you look back, the camera will record all the actual conditions at the time, including video and sound.
1.8 If the card recording cannot be viewed, you can try the following methods:
1. After logging out of the account, log in again. Logout method: click on me-the avatar at the top of the page-click on logout;
2. Uninstall the APP and reinstall it;
3. Restart the phone;
4. After the camera is powered off, power it on again.
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