[FAQ] Smart Camera Common Problems Summary Post
本帖最后由 360_羽木 于 2019-12-27 16:46 编辑Smart Camera FAQ Summary Post
Many problems with the camera require SN, but for everyone, many people do n’t know what SN is, so I write it at the front.
SN = provide camera number (or camera base has SN code)
How do I find the camera number? It can be found in Camera Settings-Camera Information-Provide Camera Number!
Red Alert Outdoor Smart Camera: https://bbs.360.cn/thread-15825072-1-1.html
Common offline problem judgment and log acquisition of the camera: https://bbs.360.cn/thread-15726082-1-1.html
360 Security Set (Gateway, Door Sensor, Sensor): https://bbs.360.cn/thread-15813583-1-1.html
360 Smart Camera AI Water Drop D903: https://bbs.360.cn/thread-15813605-1-1.html
First, the role of the camera indicator
Blinking green: The device is offline or waiting for a connection at this time
Steady green light: Device freezes
Blue light is always on: At this time, the device is normally connected
Blue light flashes: the owner or sharer is viewing the live video
The red light is on: The red alert outdoor version has this light, it will appear when the card is swiped, and usually it is a device failure
Second, the camera connection problem
For how to connect the camera, search for 360 camera connection in the search of www.so.com360, there will be related picture solutions
Download 360 Smart Camera APP
Click on the 360 Camera Camera --- Home-[+] plus button, select Add Smart Device, select for common connection methods
Select the corresponding device connection according to the picture screen
After turning on the power, you need to make sure the green light is flashing-select the green light has flashed and start the connection
Need to press the RESET button at this time
Enter wifi list and connect wifi click --- next step
At this time, you need to send the sound wave on the mobile phone. After sending, the camera will acknowledge the voice and accept it successfully. Wait for configuration to connect successfully.
1. Where can I download the 360 Smart Camera APP?
Each brand of mobile phone has an application store, you can search for 360 smart camera in the application store to download and install, or you can find it in the 360 mobile assistant,
http://jia.360.cn/ Download the latest 360 camera app.
2. According to the screen selection, the corresponding device screen is not responding?
You can view the screen and select the bottom of the device: click to add camera equipment.
3. No indicator after power on?
At this time, you can press the RESET button to see if there is an indicator light. If there is still no indicator light, the device may be faulty. Please contact us after sales 4006822360
4. Can the RESET button reset the camera?
This button is to reconfigure the network, not to reset the camera device. In addition, this button is not a camera switch button! !!
5. Why is the wifi list blank and cannot display the wifi list?
Due to the limitation of the Android system, you need to enable the GPRS permission and location-based services on the mobile phone--settings (not the camera settings)-these two items can also be turned off successfully.
6. After sending sound waves, the camera does not respond?
It is possible that the camera is faulty. At this time, you need to obtain the log to view the information. The newly purchased equipment tries repeatedly (more than 3 times)
7. If the camera is connected to 100%, it indicates that it cannot be connected?
① Unable to connect due to wrong password Solution:
Disconnect the mobile phone wifi, reconnect the mobile phone wifi and enter the password, copy the password to the text message, make sure the phone is normally connected to the wifi, and connect the camera,
When you enter the password, you can directly paste the password copy of the text message that has been copied, which can solve this problem.
Note: Why is there such a problem? Because we are temporarily unable to judge whether the password of the wifi is correct.
②. Make sure the password is correct and still cannot connect. Solution:
Our camera supports encryption: adjust the encryption method in the router settings
The camera does not support WPA / WPA2's enterprise encryption method to network the camera. Support WEP, WPA-PSK / WPA2-PSK,
Or enterprise wifi without password. If the camera is networked in the enterprise network environment, please confirm whether the wifi encryption method meets the camera networking requirements in advance.
The camera does not support 5G, it only supports 2.4G, 2.4G has high wall-penetrating ability, and 5G has short distance transmission speed. We will also consider supporting 5G in the future.
③ Why can't I connect the device that has not been used for more than 2 years? ,
The camera product is also a product of iterative firmware update. If it is not updated for a long time, the wifi module may not be the latest version.
This problem requires card flash firmware! For details on how to flash the firmware of the card, see: https://bbs.360.cn/thread-14222794-1-1.html
④ Unable to connect due to other reasons
For details, please see: https://bbs.360.cn/thread-14237119-1-1.html
Third, problems encountered in use
1. What should I do if the camera is installed upside down when I install the camera?
In -- -Choose to set the camera placement method to adjust.
2. What should I do if the camera screen becomes black and white?
The daytime mode screen is colored, and the screen is black and white under night vision. This problem should be a night vision switching problem. Please switch the infrared night vision mode of the camera screen to night vision mode
3. How to turn off the real-time picture, cloud recording and the sound in smart home?
In the camera settings-picture and sound-turn off the camera phone sound switch. After closing, you will not be able to receive the sound collected by the camera when viewing the live screen, cloud recording and smart housekeeping.
4. Why is there still sound in the recording when I close the collection sound card?
The camera card recording is stored locally. It is temporarily impossible to restrict the card recording to obtain sound. Our follow-up products will consider
5. Why is there no sound when cloud recording is not closed?
You can click on the position where you want to play the cloud recording, and then click again, a small speaker will appear, and the sound is disabled by default. You can see if it is disabled. Just click open.
6. What are the requirements for network bandwidth of 360 smart cameras?
360 smart camera real-time viewing currently has three modes: ultra-clear, high-definition, smooth;
1) For real-time video viewing in ultra-clear mode, it is recommended that the uplink bandwidth of the network where the camera is located is 120KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 120KB / s;
2) To view real-time video in HD mode, it is recommended that the uplink bandwidth of the network where the camera is located is 60KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 60KB / s;
3) For real-time video viewing in smooth mode, the upstream bandwidth of the network where the camera is located is recommended to be 30KB / S (ADSL above 1M), and the downstream bandwidth of the network where the mobile phone is located is recommended to be 30KB / s.
7. How to unbind the camera?
Log in to your original bound account--settings--unbind this camera, choose to continue to delete, the device unbind successfully, use the account to be bound for binding.
8. My account password is forgotten and I can't log in. How do I unbind it?
Password can be retrieved by appeal, please visit 360 Personal Center: http://i.360.cn
9. What should I do if I can't receive text messages when I unbind my account?
I ca n’t receive the text message after unbinding, please send an email to 360zhanghao@360.cn
10.What is cloud video?
The cloud recording function is a security alarm function developed by 360 Smart Camera based on moving object detection. When someone walks in front of the camera and objects in the house are moved, the camera will automatically record
Remarks:
The cloud recording function of the camera depends on a good network environment. It is recommended that the uplink speed of your network bandwidth is above 120k / s, and the network condition is stable.
In this way, the cloud video clips stored by the camera will be relatively complete and smooth. Cloud recording is dynamic recording, which is different from non-24-hour loop recording.
11. Where is the family album opened?
Camera Settings-Family Album Settings--Open Family Album (automatically capture family smiles and identify frequently-occurring family members), my family's daily story
(Condensing your day, January, and year into a warm video), Time Album will automatically capture the data to generate exciting videos throughout the day.
12. Is there a video on my mobile smart watch? Why is there no message?
Android phone solution: try to set it up as follows: https://bbs.360.cn/thread-15599309-1-1.html
IOS users: need the device SN, or uninstall the current APP, reinstall the smart camera APP in the appstore, and set it on the IOS mobile phone-notification permission to try again.
You will not be prompted to turn on Do Not Disturb at home or turn off the security alarm at home. Please check whether the related function is turned on.
13, 360 smart camera alarm is not timely
The photos captured by the 360 smart camera are pushed to the phone in real time. To avoid too much interruption, the notification in the notification bar is once every 5 minutes by default and once every 5 minutes by IOS.
(That is, a notification will be pushed to the mobile phone when the first abnormality is detected and the first abnormal picture is captured, and subsequent abnormal pictures will not be pushed one by one).
Therefore, it is not that the camera alarm is not timely. If you want to receive push photos from time to time, you can also customize the push frequency under the personal center settings.
14. The smart housekeeping video is deleted. Why is refresh still available?
There is a request process for message records. The deletion will be slower, and it will be automatically deleted in 7 days. We will optimize this situation later.
In addition, smart housekeeping videos do not occupy the phone's memory. What are you anxious to delete? You can talk to me individually to optimize the product better.
15, the phone is stuck and stuck
You can first set the phone-settings-display and brightness-adjust the screen to the standard test
16. How to set the tracking mode of the PTZ camera?
--Select the camera to play--Settings will appear and you can set the tracking mode. If the setting is invalid, it is suspected that it may be a hardware failure.
17. The live video playback of the camera fails.
Need to provide the following information, we verify the current network situation
1) In the camera settings-camera information-provide the camera number, the camera base has SN code
2) Camera regional network, such as Shandong Unicom, Shandong Telecom
3) Is the player a mobile phone or a computer web page?
4) The mobile phone playback uses the network, such as Shandong Unicom and Shandong Mobile.
When the screen opens, it prompts Loading. Generally, this prompt may be a network problem. View real-time video in ultra-clear mode,
It is recommended that the uplink bandwidth of the network where the camera is located is 120KB / S (ADSL above 4M), and the downlink bandwidth of the network where the mobile phone is located is recommended to be 120KB / s;
If it is stuck, you can try to power off the camera, restart the router, plug in the power to connect the camera and try to see if it improves.
18. What should I do if the APP cannot control the device?
It may be that the current device is offline or the APP may be caused by a network abnormality. If the device is offline, you can try to plug in the power supply and restart the device. If there is a network abnormality in the APP, you can switch to 4G network to view.
19. What should I do if the camera is offline?
For details, please check the post: https://bbs.360.cn/thread-15726082-1-1.html
20. Does the camera have to be online to record video?
In the case of inserting a tf card, the camera needs to be successfully networked for the first time to be able to record normally. After the network is successfully connected, the network will be disconnected to continue card recording. However, if the power is lost, the network needs to be reconnected.
它认识我，我不认识它{:14_365:} {:14_368:}汉语拼音。。。
（来自谷歌翻译）
智能相机常见问题摘要摘要相机的
许多问题都需要SN，但是对于每个人来说，很多人都不知道SN是什么，因此我将其写在前面。
SN =提供摄像机编号（或摄像机基座具有SN代码）
如何找到摄像机编号？可以在“摄像机设置”-“摄像机信息”-“提供摄像机编号”中找到！
[常见问题] 红色警报户外智能摄像机：https ://bbs.360.cn/thread-15825072-1-1.html
[常见问题]常见的离线问题判断和摄像机日志获取：https：/ /bbs.360.cn/thread-15726082-1-1.html
[常见问题] 360安全套装（网关，门传感器，传感器）：https : //bbs.360.cn/thread-15813583- 1-1.html
[常见问题] 360智能相机AI水滴D903：https：//bbs.360.cn/thread-15813605-1-1.html
首先，相机指示灯的角色
呈绿色闪烁：设备处于离线状态或此时正在等待连接
绿灯常亮：设备冻结
蓝灯始终亮起：此时，设备已正常连接
蓝灯闪烁：所有者或共享者正在观看实时视频
红灯亮：红色警报室外版本具有此指示灯，刷卡时会出现，通常是设备故障。
二，相机连接问题
有关如何连接相机，请在www.so.com360上搜索360相机连接。，会有相关的图像解决方案
下载360智能相机APP
点击360相机相机---首页- [+]加号按钮，选择添加智能设备，选择[连接我的智能设备]为常见的连接方法，
选择相应的根据图片屏幕
进行设备连接打开电源后，您需要确保绿灯闪烁-选择绿灯闪烁并开始连接此时
需要按RESET按钮
输入wifi列表并连接wifi单击---下一步
此时，您需要在手机上发送声波。发送后，相机将确认语音并成功接受。等待配置成功连接。
1.在哪里可以下载360 Smart Camera APP？
每个品牌的手机都有一个应用程序商店，您可以在应用程序商店中搜索360智能相机以进行下载和安装，也可以在360移动助手中找到它，
http：//jia.360.cn/下载最新的360相机应用程序。
2.根据屏幕选择，相应的设备屏幕没有响应？
您可以查看屏幕并选择设备的底部：单击[单击设备图片后无法继续？单击此处添加]添加摄像头设备。
3.开机后无指示灯？
此时，您可以按RESET按钮以查看是否有指示灯。如果仍然没有指示灯，则设备可能有故障。售后请联系我们4006822360
4. RESET按钮可以重置相机吗？
此按钮是用于重新配置网络，而不是重置摄像头设备。另外，此按钮不是相机切换按钮！!!
5.为什么wifi列表为空白并且无法显示wifi列表？
由于Android系统的限制，您需要在手机上启用GPRS许可和基于位置的服务-设置（而非相机设置）-这两项也可以成功关闭。
6.发送声波后，相机没有反应？
相机可能有故障。此时，您需要获取日志以查看信息。新购买的设备反复尝试（超过3次）
7.如果相机已连接到100％，表示无法连接？
①由于密码错误而无法连接解决方法：
断开手机wifi，重新连接手机wifi并输入密码，将密码复制到短信中，确保手机已正常连接到wifi，然后连接相机，
输入密码时，可以直接粘贴已复制的短信的密码副本，可以解决此问题。
注意：为什么会有这样的问题？因为我们暂时无法判断wifi密码是否正确。
②。确保密码正确并且仍然无法连接。解决方案：
我们的摄像机支持加密：在路由器设置中调整加密方法
摄像机不支持WPA / WPA2的企业加密方法来将摄像机联网。支持WEP，WPA-PSK / WPA2-PSK
或无密码的企业wifi。如果摄像机在企业网络环境中联网，请事先确认wifi加密方法是否满足摄像机网络要求。
该相机不支持5G，仅支持2.4G，2.4G具有较高的穿墙能力，而5G的传输距离短。我们还将在将来考虑支持5G。
③为什么超过2年未使用的设备不能连接？，
相机产品也是迭代固件更新的产品。如果长时间未更新，则wifi模块可能不是最新版本。
此问题需要闪存卡固件！有关如何闪卡的固件的详细信息，请参阅：https://bbs.360.cn/thread-14222794-1-1.html
④无法连接因其他原因
有关详细信息，请参阅：HTTPS：/ /bbs.360.cn/thread-14237119-1-1.html
三，使用中遇到的问题
1.安装摄像机时如果颠倒安装摄像机该怎么办？
在[摄像机设置]-[图像和声音]-[摄像机屏幕]中-选择设置要调整的摄像机放置方法。
2.如果相机屏幕变为黑白，该怎么办？
白天模式屏幕为彩色，夜视下为黑色和白色。此问题应该是夜视切换问题。请将摄像机屏幕的红外夜视模式切换为夜视模式
。3.如何关闭智能家居中的实时图片，云记录和声音？
在相机设置图片和声音中关闭相机电话的声音开关。关闭后，在观看实时屏幕，云录制和智能客房整理时，您将无法接收相机收集的声音。
4.为什么在关闭收集声卡后录音中仍然有声音？
相机卡记录存储在本地。暂时不可能限制卡记录以获得声音。我们的后续产品将考虑
5.当未关闭云记录时为什么没有声音？
您可以单击要播放云录音的位置，然后再次单击，将出现一个小扬声器，并且默认情况下禁用声音。您可以查看它是否被禁用。只需单击打开。
6. 360智能相机的网络带宽要求是什么？
360智能相机的实时观看目前具有三种模式：超清晰，高清，流畅；
1）对于超清晰模式下的实时视频观看，建议摄像机所在网络的上行带宽为120KB / S（4M以上的ADSL），手机所在网络的下行带宽为建议位于120KB / s;
2）要以高清模式观看实时视频，建议摄像机所在网络的上行带宽为60KB / S（4M以上的ADSL），手机所在网络的下行带宽为建议为60KB / s;
3）在平滑模式下进行实时视频观看时，建议摄像机所在网络的上行带宽为30KB / S（1M以上的ADSL），而手机所在网络的下行带宽为建议为30KB / s。
7.如何解除相机绑定？
登录到您的原始绑定帐户-设置-取消绑定此相机，选择继续删除，设备成功取消绑定，使用绑定帐户进行绑定。
8.我的帐户密码忘记了，我无法登录。如何解除绑定？
可以通过上诉找回密码，请访问360 Personal Center：http : //i.360.cn
9.取消绑定帐户后，如果我收到短信，该怎么办？
解除绑定后，我没有收到短信，请发送电子邮件至360zhanghao@360.cn 10.
什么是云视频？
云记录功能是360 Smart Camera基于移动物体检测开发的安全警报功能。当有人走在摄像机前并移动房屋中的物体时，摄像机将自动记录。
备注：摄像机
的云记录功能取决于良好的网络环境。建议您网络带宽的上行速度高于120k / s，并且网络状况稳定。
这样，摄像机存储的云视频片段将相对完整和流畅。云记录是动态记录，与非24小时循环记录不同。
11.家庭相册在哪里打开？
相机设置-家庭相册设置-打开家庭相册（自动捕获家庭微笑并识别经常发生的家庭成员），我家庭的日常故事
（将您的一天，一月和一年浓缩成一个温暖的视频），时间相册将自动捕获数据以全天生成令人兴奋的视频。
12.我的移动智能手表上有视频吗？为什么没有消息？
Android手机解决方案：尝试如下进行设置：https : //bbs.360.cn/thread-15599309-1-1.html
IOS用户：需要设备SN，或卸载当前的APP，在appstore中重新安装智能相机APP，然后在IOS手机通知权限上进行设置，以重试。
系统不会提示您在家中打开“请勿打扰”或在家中关闭安全警报。请检查相关功能是否打开。
13、360智能相机报警不及时
将360智能相机拍摄的照片实时推送到手机上。为避免过多的中断，默认情况下，通知栏中的通知默认为每5分钟一次，IOS每5分钟一次。
（也就是说，当检测到第一个异常并捕获了第一个异常图片时，通知将被推送到手机，而后续的异常图片将不会被一一推送）。
因此，并非相机警报不及时。如果您想不时接收推送照片，还可以在个人中心设置下自定义推送频率。
14.智能管家视频被删除。为什么刷新仍然可用？
有一个消息记录的请求过程。删除速度会较慢，并且会在7天之内自动删除。稍后我们将优化这种情况。
此外，智能管家视频不会占用手机的内存。您想删除什么？您可以单独与我联系以更好地优化产品。
15，手机卡住并卡住
首先可以将手机设置的显示和亮度调节屏幕设置为标准测试
。16.如何设置PTZ摄像机的跟踪模式？
[我的相机]-[家庭]-选择要播放的相机-[向上滑动]-将出现设置，您可以设置跟踪模式。如果设置无效，则怀疑可能是硬件故障。
17.摄像机的实时视频播放失败。
需要提供以下信息，我们验证当前的网络状况
1）在摄像机设置-摄像机信息中提供摄像机编号，摄像机基座具有SN代码
2）摄像机区域网络，例如山东联通，山东电信
3）播放器是手机还是计算机网页？
4）手机播放使用山东联通，山东移动等网络。
屏幕打开时，提示加载中。通常，此提示可能是网络问题。在超清晰模式下观看实时视频，
建议摄像机所在网络的上行带宽为120KB / S（4M以上的ADSL），手机所在网络的下行带宽为建议为120KB / s;
如果卡住了，您可以尝试关闭相机的电源，重新启动路由器，插入电源以连接相机，然后查看它是否有所改善。
18.如果APP无法控制设备，该怎么办？
可能是当前设备离线，或者可能是网络异常引起的APP。如果设备离线，则可以尝试插入电源并重新启动设备。如果APP中存在网络异常，可以切换到4G网络进行查看。
19.如果相机离线，该怎么办？
有关详细信息，请查看以下帖子：https : //bbs.360.cn/thread-15726082-1-1.html
20.摄像头是否必须在线才能录制视频？
在插入tf卡的情况下，相机需要首次成功联网才能正常记录。成功连接网络后，将断开网络连接以继续记录卡。但是，如果断电，则需要重新连接网络。
😄😄😄 漂亮漂亮 {:4_93:}学问浅真可怕 销售电话号码发给我吗 58015555555 <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">為何攝傢機會說Camera offline ？</font><font style="vertical-align: inherit;">怎樣解決？</font><font style="vertical-align: inherit;">Thanks&nbsp;</font></font>
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