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你好，前天在网上下了一个文件同步软件，下完打开压缩包里面是一个文本文档。再复制文本文档打开浏览器后便下载到了程序 期间也没异常。
第二天凌晨00：00同步软件按照我设置的运行了异地备份，到凌晨2点电脑自行关机并发出关机警报吵醒。我再去启动时候发现桌面软件图标变空白，杀毒软件无法运行。后面看根目录发现程序所有文件已经被病毒加密，后缀是kcbu 请问这个可有办法可解？
下面是勒索文件内容：
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Reserve e-mail address to contact us:
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Your personal ID:
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